First impressions for customers can make or break a business, especially in the finance world where there can be multiple brokers to choose from. Making the best first impression on potential customers can mean the difference between converting leads or driving them to your competitors!
While how you look can definitely have an impact on what someone thinks of you the first time they meet you, there are many other factors that are taken into account (especially with the rise of the internet and how often we meet people virtually instead of in-person.)
One of the biggest things that a customer is looking for in a capital broker is someone that really listens and tries to understand the problem they are wanting to solve. While you may be overflowing with information to share when you just come out of your broker training, analyzing the root of someone’s issue and asking questions to make the person feel understood can make all the difference.
If you are meeting someone for the very first time, don’t go into “sell, sell, sell” mode. Establish some trust and lay the groundwork for a great customer relationship from the get-go with lighter tones, ice-breakers, and don’t be afraid to give some tips or ideas for their situation before starting your pitch.
This can make you look like an expert in your field, and someone that they will want to come back to when they are ready to commit to a capital solution.
Keep these first impression tips in mind to kick your business into gear and make customers want to refer you to friends again and again!